Shipment

🚚 Which shipping methods are offered and how long will it take for my order to arrive? ▾

We offer the following shipping methods:

Swiss Post Priority shipping
Swiss Post Economy shipping
Swiss Post Saturday delivery
Swiss Post international shipping incl. tracking and signature upon delivery

Delivery time depends on the selected shipping method. Priority shipping is the fastest option, while Economy shipping offers the best value. International deliveries may take longer due to customs processing.

📦 What should I do if my delivery does not arrive? ▾

Wait an additional 1–2 days. Delays can occur with Swiss Post or due to customs for international shipments.
Track your shipment using your tracking number.
If the issue remains unresolved, contact us at shop@vape.ch. We will assist you promptly.

🛡️ What should I do if my parcel arrives damaged? ▾

Before opening, take 2–3 photos or short videos of the parcel.
Open the parcel and check the contents.
Document the contents with photos or videos.
Send everything to shop@vape.ch. We will help you quickly.

🌍 Which countries do you ship to? ▾

In principle, we ship worldwide; however, like all other retailers, we are subject to the restrictions of individual countries. Currently, shipping to Germany (only upon request) and Austria is not possible.

We deliver within Switzerland via Swiss Post.

International shipments (e.g. Italy, France) are transported by Swiss Post up to the border. After that, the respective delivery service of the destination country takes over.

🏬 Can I pick up my order? ▾

Yes. Select the delivery option Pick-up XXX and choose the nearest location.

Please note: pick-up orders have a 1-day waiting time. Collection is possible the following day.

📍 Do you have physical stores? ▾

Yes, we have physical stores in Uster, Effretikon, Bülach, Volketswil, and a 24/7 vending machine in Dübendorf.

More details about each location can be found on our locations page.