About us
We are E-Zigaretten.ch
We are a Swiss-based team dedicated to supporting adult smokers in switching to vaping in an honest, clear, and responsible way. At E-Zigaretten.ch, people always come first – not just products.
We take the time to listen, understand individual needs, and explain the real difference between marketing promises and what actually works in everyday life. Our goal is to provide practical, tailored vaping solutions that truly fit each situation – without pressure and without confusing technical jargon.
What matters to us
For us, professional and honest advice is more important than selling any product. That’s why we also say so openly when something is not the right fit.
Switching from smoking to vaping is a personal journey that takes time. We support this process step by step – objectively, respectfully, and without lecturing.
Our work is built on experience, transparency, and clear principles.
In our office, all processes come together behind the scenes.
This is where planning, coordination, and organization take place – calm, structured, and with a clear overview.
Our office team ensures that processes run smoothly, information flows correctly, and all departments work together efficiently. Much of this work happens behind the scenes, but without it, nothing would function.
They keep an overview, think ahead, and make sure the entire team can focus on what truly matters in day-to-day operations.
Reliable, forward-thinking, and always focused on the bigger picture.
Managing Director
Mario Puppo
Creative Director
Tiffany Trachsler
Member of the Board of Directors
Tiziana Puppo
Customer Service
Laura
Administrative Assistant
Olivia Graf
IT
Davide Leone
Responsibility in Handling Our Products
Field Sales / Sales
Jürgen Lesse
Sales
Natascha Schabron
Field Sales / Sales
Edon Zogaj
Sales
Janine Oswald
Sales
Nico Lesse
For us, this is not a formality, but a core principle.
We place great importance on responsible use and support adult smokers on their personal journey – honestly, respectfully, and without pressure. Vaping is not a lifestyle product, but an option for adult smokers who consciously reflect on their consumption.
That is why we focus on clarity, real-world experience, and honest guidance. We explain how vaping works and what makes sense in each individual situation – without overwhelming information and without false promises.
Youth protection is a given for us.
Our products are intended exclusively for adults.
Warehouse – Organization, Care and Reliability
Warehouse
Daniel Weber
Warehouse
Amira Grafton
Warehouse
Alexandra Kohán
Warehouse
Máté István Chován
In our warehouse, we ensure that products are available, well organized, and reliably prepared for dispatch. This is where structure meets care.
Our warehouse team works with precision and a high sense of responsibility. Every order is carefully prepared, checked, and passed on.
Reliability and clear organization are at the core – ensuring that everything arrives exactly where it is needed.
Debt Collection
We’ve also taken care of debt collection. At our company, this task is handled by our four-legged colleagues.
Fortunately, they don’t have much to do. Our customers are among the most reliable, which means debt collection usually consists of short patrols and long breaks.
Nevertheless, full attention is guaranteed at all times.
Debt Collection
Appa & Pepper
Our Story
E-zigaretten.ch was born from personal experience – not from a business concept.
What is now E-zigaretten.ch did not start as a business idea, but as a result of personal experience. As early as 2009, a sole proprietorship was founded that focused intensively on alternatives to traditional cigarettes.
In 2017, Mario and Tiziana Puppo founded Vape Heaven GmbH with the clear goal of supporting adult smokers honestly and clearly on their individual journey.
From the very beginning, personal consultation, time for questions, and respectful interaction have been at the core of everything we do.
Over the years, not only did the team grow, but so did our knowledge, experience, and understanding of the diverse needs of our customers. Development has always taken place step by step – guided by real feedback from everyday practice.
Even during challenging times, this approach remained unchanged. E-zigaretten.ch continued to evolve in order to support customers reliably – personally, transparently, and without false promises.
This mindset still defines E-zigaretten.ch today: responsibility, trust, and people come first – not trends or short-term developments.
